Our Home Studio Policies
Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at SSY Braids Studio. In the event that you are not completely satisfied, please let us know at the time of your service or within 24 hours. We also ask that you carefully review our policy page in full before committing to an appointment.
Health & Safety
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- If you have traveled out of the country in the last 14 days please reschedule your appointment for the following month as well as provide proof of a Negative COVID-19 test.
- If you have been sick in the past 14 days please reschedule your appointment to the following month.
- Please respect these terms, I want to keep myself, my assistants, and all of my clients safe.
- The Home Studio space is sanitized daily. To prevent crossover of clients and reduce in-person contact, a minimum of 30 minutes will be scheduled between clients.
- If you knowingly have been in contact with someone who has tested positive for COVID-19, please reschedule your appointments and be able to provide a negative test result prior to your rescheduled appointment.
- Mask wearing will be required for the duration of your appointment. Hand sanitizer will be provided and a contactless temperature check will be done upon arrival of your visit.
Right to Refuse Service
S.S.Y. Braids Home Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff or establishment.
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Return Policy
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Due to COVID-19 and safety protocols, we are currently not allowing returns or exchanges at this time. Thank you for your support and understanding.
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Shipping Policy
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Processing and handling may take 1 to 5 business days. Shipping on average will take between 3 to 7 business days in the United States after an item is processed. Due to S.S.Y. Braids' residing location in Antioch, California, items outside of California may have a later delivery date.
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For International purchases, please allow between 2-4 weeks of shipping. Due to the global pandemic shipping may vary.
Note: Shipping prices may change due to UPS rates.
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After S.S.Y. has dropped off your package at the post office, it is no longer responsible for any issues that may take place. These issues include shipment damages, lost parcels, and/or stolen packages. If there are any concerns regarding your package, please feel free to contact us. We will try to assist you the best way we can. Contact us by filling out an inquiry form or email us at ssybraidsstylecare.llc@gmail.com.
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48 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 48 hours prior to the appointment. If an appointment is rescheduled 3 individual times within the 48-hour window you will be subject to future deposits of 50% of your style to be scheduled.
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Deposit Policy
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A nonrefundable deposit of $25 must be paid within 24 hours of your booked appointment or it will be canceled. Deposits can be paid through Venmo: @J-Johnson-123
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Late
Please be courteous to your stylist and other clients. If you are more than 30 minutes late for your appointment without notifying staff, we may have to reschedule your appointment.
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Kids/ Youth
Our kids services are for children under the age of 10. Kids age 13-17 are charged as Youth receiving $15 OFF the full price services.
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Methods of payment
S.S.Y. Braids Home Studio accepts Zelle, Venmo, Visa, Master Card, Discover, and Cash.
Reservations
You may request a reservation by calling directly, DM through Instagram, or via our website.
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Online Scheduling
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Your request will be scheduled based on availability. Your request IS NOT APPROVED until you receive confirmation from S.S.Y. Braids Hair Studio.
Privacy
Information collected from this site is only used if we need to contact you for further information regarding your appointment. We greatly appreciate your cooperation in providing us with your contact information.
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Refunds
All services are non-refundable but we will be more than happy to schedule a corrective service if deemed the fault of the establishment FREE of charge and only to correct the mishap. The personal decision to completely remove a style prior to a discussion is your choice and will be subject to a loss. The service must be a mistake from the service provider, not something you might have changed your mind about after the service was performed. In case of a disagreement, a redo must be validated by management. You have 24 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.
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No Show
In order to respect the time of our stylists, if an appointment is a no-show you will be subject to a $50 no-show fee or a charge of 50% of the total amount due for services, whichever is greater and serviced on a walk-in only basis.